Contact : 1-847-805-4100 (EXT 304)

Limited Lifetime Warranty

Limited Lifetime Warranty

Valid in U.S. only

The Van Der Hagen Limited Lifetime Warranty applies to the 85 mm and 110 mm Traditional Safety Razors. You must register your razor under the warranty to qualify for a replacement. If you’re unsure about your razor being eligible for this warranty, look for the yellow Limited Lifetime Warranty stamp on the razor’s packaging. Online product listings that include the Limited Lifetime Warranty stamp are also covered by the warranty.

If your razor becomes defective, or is damaged or broken in any way other than by deliberate action, Van Der Hagen will replace it free of charge within the first five years of your purchase. To return your razor, please send a request for a prepaid mailer via email to warranty@vanderhagen.com. Once we receive the faulty razor, a new one will be shipped back to you. After five years, replacement under the Limited Lifetime Warranty is as follows: Razors under the warranty may be returned to Van Der Hagen, but you will be responsible for the cost of shipping your razor back to the company, as well as a $9.99 fee that includes shipping and handling of the replacement razor.

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

To register your razor, please click here. A confirmation email will be sent to you regarding your warranty number. 


Frequently Asked Warranty/Replacement Questions

Q: Does the Limited Lifetime Warranty cover normal wear and tear?

A: Yes! Our razors are pretty great, but nothing lasts forever. All that work you put into shaving should be rewarded. Send it in and we’ll get another one out to you ASAP.

 

Q: How do I send in my razor for replacement?

A: Do not return the razor to the store where it was purchased. Please make sure your razor is clean and free of any blades before shipping. Send a request for a prepaid mailer, including your name, address and warranty number, to warranty@vanderhagen.com. Van Der Hagen is not liable for lost inbound packages.

 

Q: I can’t find my warranty number. What can I do?

A: Send an email to warranty@vanderhagen.com and we can look it up for you. Warranty numbers will be saved in our records for up to ten years.

 

Q: Is the Limited Lifetime Warranty offered outside the United States?

A: The Van Der Hagen warranty only applies to U.S.purchases, including online orders.

 

Q: I want to talk to a human being when registering my razor. Is anyone out there?

A: We’re here for you. Give us a ring at 1-800-390-3338 and we’ll get your razor covered under warranty. Our office hours are Monday – Friday, 8:30 a.m. - 5:30 p.m. CST.